Atlanta Man Claims That $14K Was Stolen from His Account, Paid to Mercedez Benz. Wells Fargo Denies Claim & Won't Issue a Refund

What happens when there is a fraud purchase on your account and a large sum of money leaves your bank account and when you dispute it the bank says it was authorized? 

This happened to a Georgia family banking with Wells Fargo. 

Mercedes-Benz car; credit: Jakob Rosen on Unsplash

According to the U.S. Federal Trade Commission (FTC), Georgia was ranked as "the worst state for fraud" in Q3 2023. 

WSB-TV Channel 2 reported that Ken Pischke filed a dispute with Wells Fargo after $14K was paid to a Mercedez Benz Financial Services account, claiming his family didn't authorize payments to Mercedes Benz and they don't own a Mercedes Benz.

Wells Fargo Denies Fraud Claim and Closes Bank Account

Wells Fargo contends that there were three transfers from Pischke’s bill pay to someone’s Mercedes Benz Financial Services account. They have denied his claim of fraud, and have closed his accounts.

Wells Fargo wrote in a denial letter to Pischke:

“It was determined the transactions were authorized by you or someone you authorized. We have closed your claim.” -Wells Fargo

As a result, Pischke filed a police report, provided paperwork to Wells Fargo, and contacted Mercedes Benz to no avail. Wells Fargo is not convinced that these were fraudulent transactions. They believe that Pischke's wife is guilty of authorizing these transactions.

Pischke has lost almost $14,000 due to fraud and it's not a small amount of money to him.

“It was a total of about almost $14,000. We were shocked, absolutely shocked. So, they closed down all the accounts...I mean, it’s a large sum of money, I think to anybody, it is to me.  They just blow it off like there’s no big deal.” -Ken Pischke

Wells Fargo holds their position and will not budge on the matter.

Pischke said:

“They said, ‘That doesn’t make any difference. It’s still your wife is the one that actually did the transactions.’ Now, I’ve been married for 42 years. I would know if my wife would do something like that. And she doesn’t have a Mercedes in the garage either or anywhere else.” -Ken Pischke

Wells Fargo gave the following statement to WSB-TV Channel 2 News in response to their inquiry on the matter.

“While we can’t discuss the specifics of this customer’s situation for privacy and confidentiality reasons, we can confirm that we thoroughly researched the matter, and the evidence supports our decision.” -Wells Fargo

Questions for the Reader

Do you think it is unfair that Wells Fargo will not issue a refund?

Do you think that Ken Pischke's wife paid Mercedes Benz Financial Services without telling her husband?

Ken Pischke has lost almost $14,000 and says their family doesn't have a Mercedes Benz. He believes it is a case of bank account fraud. Wells Fargo will not issue a refund.