Florida Man 'Watched $27,000 Go Missing' From His Bank of America Account & His Bank Denied His Claim at First

A Florida man noticed that $27,000 was missing from his Bank of America account. He called his bank to file a claim and they denied his claim because they claimed there wasn't fraud after detecting "a device that was known to use bill pay."

Bank of America sign; credit: Mike Mozart CC BY 2.0 DEED

Bank of America Customer Loses $27K in Online Banking Bill Pay

In 2022, a chain of events led Luca Bencini to discover that $27,000 was missing from the bank account he had with Bank of America.

An email he received from Bank of America asked, "Did you open up a bill-pay to an unknown American Express card?"

This email prompted him to look into his finances with Bank of America.

That's when he logged in to discover a whole lot of cash was in fact missing.

He said:

“I went to my account, I saw that $27,000 was drawn to that American Express card. At that point, I immediately called the Bank of America for fraud, and that's where the whole thing started." -Luca Bencini, Bank of America customer

Bank of America Denies Fraud Claim Before the News Got Involved

He called his bank to file a fraud claim and they denied him a refund because they claimed his bill pay was accessed by a device that was "known to use bill pay" and deemed him liable for the money leaving his account.

Bencini then decided to contact the Broward County Sheriff's Office and WTJV 6 News. He was hoping that detectives could tell him if his bank account with Bank of America had been hacked.

Bencini said:

“But it wasn't my laptop nor my PC. Both of them were shut down while I was traveling, and nobody came into the house." -Luca Bencini, Bank of America customer

WTJV 6 News contacted Bank of America to ask about the situation, and then Bank of America executives decided to call Bencini and inform him they had a change of heart on the matter. They informed him that "they had decided to return the money or refund the money."

Did Bank of America only refund the money because they would receive negative publicity if they didn't choose to do the right thing?

Hindsight is 20-20

Luce Bencini noticed that he received a lot of spam emails flooding his inbox around the time that he received an email from Bank of America, which is a commonly used tactic called "email bombing."

Always pay attention to the fraud emails you receive from your bank, and identify the emails that are a form of phishing.

Always contact your bank at the trusted phone number and website, and never by the phone number or URL provided in the email.